Refund Policy

Last updated: January 2025

We want you to feel good about starting Renwella. This policy explains when you can get a refund and how to request one.

Our 30-day money-back guarantee

If you are not satisfied within the first 30 days of your first paid subscription, email us and we will refund your most recent payment in full. This guarantee applies once per customer.

Your statutory rights (EU/UK consumers)

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a distance contract. Because Renwella is digital content and an online service, by starting your plan immediately you request that we begin performance during the withdrawal period and acknowledge that your right to withdraw may be affected once the service has been fully performed. Where the service has only been partly used, you may be entitled to a proportionate refund. These rights are in addition to our voluntary guarantee above.

Renewals

Your subscription renews automatically. To avoid a renewal charge, cancel before your next billing date from the Account screen (about two taps). If you were charged for a renewal you did not intend, contact us promptly and we will review it fairly.

How to request a refund

Email help@renwella.com from the address on your account, with the word “Refund” in the subject. We aim to respond within 2 business days. Approved refunds are returned to your original payment method; the time to appear depends on your bank or card provider.

App store purchases

If you ever subscribe through the Apple App Store or Google Play, those purchases are governed by the store's refund rules and must be requested through the store.

Contact

Questions? Email help@renwella.com.

This template is provided for implementation convenience and is not legal advice. Please confirm the wording with a qualified lawyer for your markets.