Terms of Service
Last updated: January 2025
These Terms of Service (“Terms”) govern your use of renwella.com and the Renwella companion app (together, the “Service”), operated by Renwella Ltd. By creating an account or subscribing, you agree to these Terms.
1. The Service
Renwella provides gentle, chair-based fitness lessons, progress tracking, and general wellness and habit guidance for adults. It is a wellness and educational product. It is not medical care, physical therapy, or a substitute for professional advice. Please read our Health Disclaimer.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service.
3. Subscriptions, billing & auto-renewal
- The Service is offered on a recurring subscription (weekly, monthly, or annual). The introductory price and the full renewal price are both shown clearly at checkout, at the same size.
- Your subscription renews automatically at the full renewal price shown, at the end of each billing period, until you cancel. You authorise us and our payment processor to charge your payment method for each renewal.
- Billing and tax are handled by our payment processor acting as Merchant of Record. Prices may be shown inclusive or exclusive of tax depending on your location; the total is confirmed before you pay.
- We may change prices for future billing periods. We will give you advance notice and, where required, ask for your consent. Price changes never apply retroactively to a period you have already paid for.
4. Cancellation
You can cancel at any time from the Account screen in the app — it takes about two taps — or by emailing help@renwella.com. When you cancel, you keep access until the end of your current paid period, and you will not be charged again. Cancelling stops future renewals; it does not by itself trigger a refund (see our Refund Policy).
5. Refunds & guarantee
Our refund terms, including any money-back guarantee and your statutory withdrawal rights, are set out in our Refund Policy, which forms part of these Terms.
6. Acceptable use
You agree not to misuse the Service, share your account, attempt to copy or redistribute our lesson content, or interfere with the platform. Our content is protected by intellectual property rights and is licensed to you for personal, non-commercial use only.
7. AI coach
The optional coach feature uses automated (AI) technology to provide general encouragement and answer common questions. It can make mistakes and does not provide medical, nutritional, or professional advice. Always use your own judgement and consult a professional where appropriate.
8. Disclaimers
The Service is provided “as is”. Results vary from person to person, and we make no guarantee of any specific health or weight outcome. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence).
9. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential losses.
10. Changes to these Terms
We may update these Terms. If changes are material, we will notify you. Continued use after changes take effect means you accept the updated Terms.
11. Governing law
These Terms are governed by the laws of the jurisdiction in which Renwella Ltd is established, without prejudice to any mandatory consumer-protection rights you have where you live.
12. Contact
Questions about these Terms? Email help@renwella.com.
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